Frequently Asked Questions

• Tell me more about TeamLease Regtech and its compliance automation product

  TeamLease RegTech is India’s leading regulatory technology company that helps over 1500 legal entities in India automate and simplify their Compliance Management. It has a web and mobile platform that comes integrated with India’s best Compliance database with 1,536 Acts, 69,233 Compliances and 6,618 filings updated on a near real time basis. Our compliance management product is called RegTrack.

• Tell me more about the product - RegTrack?

  The product is a web and mobile based application that comes integrated with India’s best and most trusted Compliance database. The product has flexible and highly configurable workflows, integrated state of the art document management system, notification center for automated alerts, reminders, notifications and escalations, real time updated dashboards that track over 72 parameters, smart analytics and reporting capabilities among others.
  It has multiple modules such as Statutory Compliance, Internal Compliance, License Management, Litigation Management & Contract Management. You can choose to take one or more modules.

• How Does RegTrack Help Corporates?

  RegTrack helps you manage your statutory and internal compliances. For Statutory Compliance, RegTrack comes integrated with India’s best and most trusted Compliance database with 1,536 Acts, 69,233 Compliances and 6,618 filings. These are further classified into
  Coverage - Central, State & Local Laws. Categories - 7 Categories (Labour, Finance & Taxation, Environment Health & Safety, Commercial, Secretarial, Industry Specific & General). Types - 3 Types (Time based, Event Based & Checklisted) TeamLease RegTech has extended the statutory compliance management framework to define their own internal compliances. These compliances can easily be created by an admin role at the client organization in a self-service mode.

• What is covered under RegTrack Product?

  Statutory Compliance Module Current compliance landscape covers over 1536 Acts, 69,233 Compliances and 6,618 Filings across 28 states & 9 union territories and across Industries.
  Internal Compliance Module It will help you track & manage all the internal compliance that you want to track other than statutory compliances. Such as MIS Report, Insurance policies, Assets of the company, Sales Performance etc.
  License Management Module It will help you manage all the statutory licenses and other registration.
  Task Management Module Various tasks can be created under each compliance item for example GST & PF etc.

• How do you ensure that Corporates do not Miss the circulars/updates/gazette?

  TeamLease RegTech has developed a proprietary software that is built on Artificial Intelligence (AI), Machine Learning (ML), and OCR Smart Scrawlers This allows us to scan over 2,233 government websites and captures the new updates.
  These updates are captured and shared with a large legal team, and they segregate it based on the industry, state and departments. The enables us to provide the preview in an easy-to-read format with 24 -48 hours’ time. Any changes to the existing compliance are done automatically on the cloud-based system.

• Why should I buy TeamLease RegTech Software/Product?

  RegTrack compliance software will not only help your compliance officers tremendously but our cutting-edge technology software will also ease the burden of compliance from your team. Making your team smarter, accountable, and allowing them to bring in more transparency.

• Do you have mobile Apps?

  Yes. Unlike any other solution offering, RegTrack comes with rich native IOS & Android Apps. The apps are full functionality interfaces that allow a user to manage most of their activities and information needs on the platform. Mobile apps also send notifications, alerts, reminders & escalations including legal updates.

• Can I try the product before I buy it?

  Yes absolutely. Once our sales representative understands your requirements, we can work with you to plan a 1 week POC (Proof of Concept). With an NDA in place we will configure some demo IDs and configure demo organisations, Acts, compliances and provide training to the POC users.

• Can I use your product to track compliance of my global entities outside India?

  Yes. The technology product can easily be used to track compliances globally. At the time of on-boarding, our implementation team will work with you and map the global compliances in the system. However legal updates at this point are restricted to only Indian law.

• Tell me more about RegAuto-Secretarial Automation Product

  RegAuto-Secretarial is an automation platform dedicatedly created for the Board Activities and Secretarial Compliance. It offers a fully functional board portal integrated with a secretarial compliance solution. The software workflow aligns with the secretarial function to assist company secretaries at every step of meetings and compliance management.

• What are the key features of the RegAuto-Secretarial Product?

  RegAuto-Secretarial empowers the Board and Company Secretaries to conduct board & committee meetings through video conferencing, and hassle-free sharing of relevant documents. It offers a ready to use rich library of Agenda items tagged with MoM, resolutions, and compliance libraries. It also employs an automation engine with capabilities for auto-assessment of compliance applicability, auto-population of calendar, and auto-generation of compliance documents.

• Is the product configurable to match our needs/existing practices?

  RegAuto-Secretarial is custom-configured for every client based on their master data and other requirements. The applicability assessment engine populates the applicable compliances based on the mastersThe contents provided in the in-built libraries are editable, allowing you to accommodate your existing templates/language etc.

• Is the RegAuto-Secretarial Module integrated with RegTrack?

  Yes, the RegAuto-Secretarial module can be integrated with the RegTrack product. The integration results in common entity/user libraries and a consolidated dashboard.

• What are the various masters created under the RegAuto-Secretarial tool? Do you need to physically fill in all the data related to various masters?

  RegAuto-Secretarial creates masters for entities, directors, committees, and more. Uploading of necessary e-forms or documents populates the data in masters to a great extent. Manual bulk upload of data is possible in the libraries.

• Is RegAuto-Secretarial Module integrated with MCA?

  Currently RegAuto-Secretarial is not integrated with the MCA portal. However, we have big plans around this.

• What are the various roles defined in RegAuto-Secretarial Module? Can the access of a particular user be restricted in RegAuto-Secretarial?

  RegAuto-Secretarial offers roles for Company Secretary (Group CS, CS, interns etc.), Directors, Management Personnel, and Auditors. It follows a role-based access model, which can be completely customized by the admin for every individual user.

• How many users can be created into the system?

  Being an enterprise-license solution, RegAuto-Secretarial does not restrict the number of users. Though it is advisable to create users only for the relevant stakeholders to maintain sanctity of the information.

• Is video conferencing facility available in the system? Does the system ensure the recording of video conferencing meetings?

  Yes. RegAuto-Secretarial offers video conferencing facilities through integration with VC platforms. Also the recording of the meeting is automatically stored in the system upon conclusion of the meeting.

• What type of compliance documents are generated through the system?

  RegAuto-Secretarial generates multiple types of compliance documents including e-forms, e-registers, notices, intimations/disclosures, etc. in a pre-filled manner.

• What is the duration for an update to reflect on the system?

  A compliance change/amendment is notified through the system within 24 hours of its notification by the authorities. The necessary IT changes in the system happen between 24 hours to 96 hours depending on the complexity of the change. If the update includes any forms the same is updated within 10-15 days.

• Can the director participate in the meeting through a mobile/web platform?

  Ofcourse! The directors can participate in the meeting through their mobile/web platform. RegAuto-Secretarial also understands the need for quorum and notifies the stakeholders accordingly. Directors can note and vote on agenda items through their respective logins during the meeting, and also add their comments. An attendance register is generated by the RegAuto-Secretarial system.

• Does the system generate minutes of the meeting/ Certified True Copy?

  Based on the voting preferences, the draft minutes and resolutions are auto-generated in a well formatted manner by the RegAuto-Secretarial solution using the tagged libraries. Upon document generation, the CS can edit the same (without having to download the document). The certified true copies of the resolutions are auto-genetated.

• Does the system generate statutory registers?

  Absolutely!. RegAuto-Secretarial is capable of generating multiple statutory registers in their prescribed format. Many registers are auto-updated based on the changes in system libraries and meeting details (where applicable)

• Can the historical documents of the organization be stored into the system?

  Yes. RegAuto-Secretarial provides a central repository facility for you to upload the historical documents.

• Is the Mobile App secure?

  Ofcourse! All critical information is encrypted and no personal information is stored on your mobile device.

• Do I have to purchase the Mobile App?

  Absolutely not. Our Mobile App is completely free to download and install.

• Does the Mobile App have same features as the website.

  Both Mobile app and website provide the ability to access the same features, Newsletters, Documents, and Reports.

• Will my phone support the app?

  Our Mobile Apps are supported on the following platforms:
  
  iOS 10.0 or later (iPhone, iPod touch, and/or iPad) Android 4.0 or later

• How current is the data shown in mobile app?

  The information you see in the Mobile App is shown in real-time. However, if you keep your Mobile App open for an extended period of time, you should refresh the page in order to ensure the information is still current.

• What database you use to store data in the Mobile App?

  We don’t store data/information in device.

• Can I use mobile app offline?

  No, your device needs an active internet connection.

• How can I login or setup my account?

  You can login with your email Id and (single sign on) sso with your registered id.

• What are the feature of your app?

  RegTrack app includes four modules compliance, litigation, contract and secretarial. The App includes management dashboards, analytics, and the compliance module also includes Management, performer and reviewer role types for each registered user. Please click here to get a full list of our app features.

• Tell me a little more about the compliance module.

  Users can access the module with either of the three roles, performer, reviewer and management. The management role includes compliance status summery, report, document, compliance calendar and many more features. Similarly, the performer role allows for the user to perform uploads of compliance documents, update the status of compliances and subsequently the review role allows the user to review and verify the compliance tasks performed by the performer.

• Tell me a little more about the contract module.

  It includes contract owner summer, contract expiring with number of days selection functionality, Task, Reports with their status. The module includes other features which will make tracking and managing vendor compliances really easy.

• Tell me a little more about the litigation module.

  This Module include Open and close litigation summery of Notices, cases and tasks. Hearing calendar is added to show the hearing date and its highlights. The litigation module has multiple other features to make the litigation workings of an organization smooth and efficient.

• Tell me a little more about the secretarial Module.

  From board meetings management to a document repository the secretarial module includes multiple features so that the user has a real time knowledge repository, improved efficiency with digital business processes, and easy to access to all regulatory records and filings.

• How can I login to the RegUpdate app?

  There are multiple ways to login in RegUpdate app, one with mobile number where OTP is sent to your mobile number, other are google, Facebook, LinkedIn. You may Login with Your Apple ID as well. If you want to explore without registrations, you can use a guest login.

• How to set preferences?

  After login you are directed to personal information page. You may select location, Industry and category as per your requirement.

• What are the feature of RegUpdate app?

  You can set your preferences with respect to industry, category, state and other parameters. You can also bookmark compliances, legal updates etc. It includes a sharing functionality in addition to the global Search facility that allows you to search for a any specific notification with certain keywords.

• How secure is the communication between the Server and my client (browser)?

  Highly Secure. RegTrack incorporates HTTPS in all its communication with the Server. It uses TLS v1.2 & v1.3 encryption standards to obfuscate all the data being transmitted between the Server and the Client, thereby reducing the possibilities of intrusive attacks.

• How secure is my data at rest?

  All the data at rest is encrypted with industry grade AES 256-bit Encryption algorithm. They keys of which are maintained in our Azure Key Vault with periodic rotation.

• Is RegTrack application free from vulnerabilities?

  Application Security, being the key aspect at TeamLease RegTech; a dedicated Vulnerability Management and Remediation program is implemented to address all areas revolving around the same.
  
  Our in-house Information Security Team implements a Calendarized and Ad-hoc based system to ensure continuous execution of security testing towards all our Software products.
  
  Penetration Testers continuously perform Gray and Black Box application security assessments (manual and automated) on our Web, Mobile and API products, including Secure Code Reviews of the same.
  
  Additionally, we perform Red Team Assessments to test the effectiveness of our Perimeter Networks and other allied Infrastructure.
  
  We also perform Yearly External Audits, inclusive of the above-mentioned activities, by CERT-In Certified Vendors.

• Are the servers used to host RegTrack application secure?

  Ofcourse! Here’s why:
  
  TeamLease RegTech performs continuous Secure Configuration and Hardening Reviews, referring to CIS benchmarks, at regular intervals focusing on areas like
  
  User access control on systems Password and account policies Services and applications running on critical systems Current and missing security patches

• Are there any firewalls protecting the RegTrack application?

  Yes there are.
  
  TeamLease RegTech has implemented a fully configurable and dedicated Cloudflare WAF, which protects the applications against common and advanced Web Attacks. Operational capabilities of the Cloudflare WAF revolve around three main areas:
  
  Detection: Helps with the detection of common web exploits and bots that may affect availability, compromise security, or consume excessive resources. Protection: It automatically blocks malicious traffic of the nature, usually sourced by hackers, bots, or web scrapers, while allowing legitimate users through. Monitoring: Allows real time in-depth continuous monitoring of the malicious web traffic and generate custom rules to strengthen the protection against common WAF bypasses.

• How do we make sure that RegTrack and its underlying infrastructure is Disaster Proof?

  For High Availability, TeamLease RegTech has enabled an effective Business Continuity / Disaster Recovery process for all production systems by conducting In-dept reviews, Business Impact Analysis (BIA) and relevant Risk Assessments. Since, the application is hosted on Microsoft Azure, we’ve enabled Azure Site Recovery for all our critical systems. We perform DR Drills every Quarter of the Calendar year, which includes failover of critical workloads.

• What form of Access Controls are incorporated into the RegTrack?

  TeamLease RegTech enforces and allows granular control over the level of access provided to various User Roles on the modules of the product.
  
  Our Role-Based Access Control mechanism includes below entities:
  
  Role-Based Assignment: A User-Role can exercise permission and access resources only to one it has been assigned to. Role Authorization: A user's active role must be authorized to access a particular resource. Inferring the above rule, this policy ensures that users can take only the roles for which they are authorized. Permission Authorization: A User can exercise a permission only if the permission is authorized for the User's active role. With rules 1 and 2, this rule ensures that users can exercise only permissions for which they are authorized.
  In addition to the above, TeamLease RegTech also enforces IP & Mobile App Restrictions, where the access is limited to only the Whitelisted IP addresses and User-Agents.

• How quickly can we go live on your system?

  You can go live as quickly as four weeks for a small set up with one entity, one factory. As the number of entities / factories / geographical locations grow, the size and complexity also increases. A mid-sized company with 4-5 plants can go live in 6-8 weeks after kick-off.

• Tell me more about your implementation process/approach

  We follow a 5-phase approach for the product implementation. Team Constitution & Project Kick Off Business Understanding Compliance Applicability Assessment Location Visit and Compliance Mapping Training Users and Project handholding

• What is the Scope of Implementation Service:

  Compliance Applicability Assessment based on the initial inputs provided by you; Preparation and sharing of compliance list under each legislation for customer discussion and approval; Software configuration with respect to the following: 1. Updation of customer master data (i.e. organization details and user details);
  2. Compliance mapping in the Software along with the designated users details as shared by the Customer;
  3. Product training to users either during location visit or online as mutually agreed with the customer.

• Who all will be working during the project implementation (or) What will be the background of the implementation team.

  We have a dedicated team of over 70 domain experts in Compliance, Risk Management and Audits. An ideal team will have qualified lawyers, company secretaries, qualified chartered accountants and Labour compliance professionals.

• Does training incur additional cost during the implementation process?

  Not at all. Training is a part of the implementation process and we will train you at no additional cost to ensure that you leverage RegTrack to its fullest potential.

• How are we going to track the progress of the Implementation.

  TeamLease RegTech will share the project status update on a weekly basis, besides we are always ready to hop on a call to align and discuss schedules

• What is the timeline for implementation?

  The project timelines will vary depending on the scope of work. Typically, it will take 6-8 weeks for the product to “Go-Live”

• Is “Gap Analysis’ a part of your implementation process?

  No, Gap Analysis will not be part of the implementation process. Our team will perform the compliance applicability assessment, and we will share the applicable compliances based on the understanding of your business.

• Do you educate the users on how to comply with the compliances?

  No, TeamLease RegTech being a software provider, we don’t provide the consulting services. However, one of our teamlease group companies, CPO, compliance and payroll outsourcing can help you with it. Click here to reach out to them.

• How many customers does TeamLease RegTech have?

  Across the GRC suite of TeamLease RegTech, we cater to 1600+ legal entities at a pan India level. They are currently using one or more products from the suite of compliance products.

• What industries does the TeamLease RegTech cater to?

  We cater to over 43 industries ranging from NBFCs, Food, Telecom, Entertainment, Pharmaceuticals, Automotive & Ancillary and many more.

• What other products / softwares do you have?

  TeamLease RegTech has an Enterprise scale integrated GRC product suite.
  RegTrack is a modularised product with Compliance Management (Statutory and internal ), Litigation Management, Contract Management, Labour Compliance Automation for automatic generation of returns, registers and challans ,Company Secretarial Process Automation which includes creation of all the secretarial documents from the system.

• Do I have to take all the products?

  TeamLease RegTech offers a pick and choose option depending on the needs of your organisation.

• Do all the products communicate with each other?

  Yes, All the products have a capability to be linked together and hence, repetition of tasks / activities are forgone.

• What can we expect in terms of support after implementation?

  Real time IT support is available on chat and phone. You can raise Support tickets and on emails too. Depending on the nature of the concern, the tech, legal, or the product support team will get back to you in a timely manner.

• Will there be a Single Point of Contact (SPOC) at TeamLease RegTech for our project?

  Yes. Single Point Of Contact support would be there at TeamLease RegTech for better coordination.

• Can there be a Post Go Live Training (If required) ?

  Yes, both new and existing users can have their training scheduled with our support and product team.