The Telecom Regulatory Authority of India (TRAI), on November 19, 2025, issued a Direction mandating phase-wise adoption of 1600-series by BFSI sector entities, regulated by RBI, SEBI and PFRDA.
The following has been stated:-
• In response to TRAI's regulatory initiative, the '1600' numbering series has been assigned by the Department of Telecommunications (DoT) for allocation to entities in the Banking, Financial Services and Insurance (BFSI) sector, and Government organisations to clearly distinguish their service and transactional calls from other commercial communications. The series will enable citizens to reliably identify legitimate calls originating from regulated financial institutions.
• Key Provisions of the Direction:-
• SEBI-Regulated Entities
• RBI-Regulated Entities
• PFRDA-Regulated Entities
[Press Release No. 135/2025]
