The Reserve Bank of India (RBI), on November 28, 2025, issued the Reserve Bank of India (Regional Rural Banks – Know Your Customer) Directions, 2025.
The following has been amended namely:-
• Digital KYC Process:- The bank shall develop an application for the digital KYC process and make it available at customer touch points for undertaking KYC of its customers, and shall undertake the KYC process only through this authenticated application.
• The bank shall control access to the Application and shall ensure that unauthorised persons do not use it. Authorised officials shall access the Application only through a login ID and password or a Live OTP or Time OTP controlled mechanism that the bank provides.
• The customer, for KYC, shall visit the location of the authorised official of the bank or vice versa. The original OVD shall be in possession of the customer.
[Notification no. RBI/DOR/2025-26/266 DOR.AML.REC.No.185/14.01.004/2025-26]
