The Bombay Stock Exchange (BSE) on April 28, 2026, issued a Master Circular for Investor Grievances Redressal Mechanism.
The following has been stated:
•SEBI framework outlines investor grievance redressal via Investor Service Centres and mandates resolution within 21 days with defined roles for exchanges and members.
•Complaints can escalate through SCORES and further to Online Dispute Resolution (ODR) involving conciliation and arbitration.
•ODR provides a structured, time-bound process with online hearings, conciliators, arbitrators, and defined timelines for settlement and awards.
•Strict actions and penalties apply for non-redressal of complaints, including fines, freezing of promoter holdings, and regulatory action against companies/members.
•Detailed rules govern handling of unauthorized trades, requiring proof of client orders and imposing monetary penalties and restrictions on brokers for violations.
•Stockbrokers must comply with website disclosures, investor charters, grievance escalation matrices, and reporting obligations to ensure transparency and investor protection.
The detailed circular is given in the document below.
