The Ministry of Communications (MoC) on July 15, 2026, issued the Post Office (Fourth Amendment) Regulations, 2026 to further amend the Post Office Regulations, 2024.
The following amendments have been stated:
• In the Post Office Regulations, 2024, after regulation 23, the following regulation shall be inserted, namely:-
“23A. Cancellation and refund of postage.- (1) The sender may cancel an item self-booked through the web portal or mobile application prior to its acceptance by the Post Office.
(2) In case of item booked at the Post Office counter, the sender may request cancellation of the booking at the Post Office or the Post Office may cancel the booking for incorrect data entry, on the same day of the booking.
(3) Upon such cancellation, the refund of postage shall be admissible in accordance with the administrative instructions issued by the Department from time to time.”.
• In the said regulations,- (i) in regulation 55, in sub-regulation (1), the words “and international inward item" shall be omitted.
(ii) in regulation 57, in sub-regulation (1), the proviso shall be omitted;
(iii) in regulation 119, for sub-regulation (2), the following sub-regulation shall be substituted, namely:-
“(2) The postage, special fee, and air surcharges may be refunded to the sender in the event of suspension of services in accordance with the administrative instructions issued from time to time.”;
(iv) after regulation 119, the following regulation shall be inserted, namely:-
“119A. Recall and Redirection of International Postal Items and the Procedure for Making Requests.- (1) The sender of an accountable outward international postal item may recall the item from the office of booking, for any reason, in accordance with the administrative instructions issued from time to time.
(2) The addressee of an accountable inward international postal item may redirect the item from the office of delivery for any reason by paying a postal fee as mentioned in Table VI of Schedule I, which shall be free of charge in case of original and substitute address are within delivery area of same Post Office.
(3) The sender or addressee or their authorized person shall make a written request in the concerned Post Office, for availing the facility referred to in sub-regulations (1) and (2).
(4) No fee shall be collected for making a request under sub-regulation (1).
(5) The postage, special fee and air surcharges may be refunded to the sender in accordance with the administrative instructions issued from time to time.
(6) The sender of an accountable international item may further recall or redirect the item from foreign destination subject to the policy of the concerned postal administration in this regard, in accordance with the administrative instructions issued from time to time.”.
They shall come into force on July 15, 2026.
[Notification No. S.O. 3891(E)]
