The Ministry of Road Transport and Highways (MoRTH) on October 23, 2026, issued guidelines regarding Upgradation, Maintenance and Smart Monitoring of Toilet Facilities and Parking at National Highway Toll Plazas.
The following has been stated: -
•The National Highways Authority of India (NHAI), on October 23, 2026, issued guidelines for upgrading, maintaining, and monitoring public toilets and designated parking areas at National Highway toll plazas.
•The guidelines prescribe regular cleaning, essential amenities, safety measures, CCTV surveillance, and at least one universally accessible toilet unit at each covered toll plaza.
•Technology-based monitoring, integration with NHAI’s central digital platform, and citizen feedback through QR codes linked to the Rajmargyatra app will facilitate timely complaint resolution.
•Mechanised desludging of septic tanks, soak pits and sewer lines is mandatory, while manual entry into such facilities is strictly prohibited.
•The guidelines also establish periodic inspections, third-party audits, performance-based accountability, deadlines for corrective action, and financial penalties for non-compliance.
[Notification No.: 2327363]
