The Telecom Regulatory Authority of India (TRAI) on November 02, 2026, notified the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, to amend the Telecom Consumers Complaint Redressal Regulations, 2012.
The following has been stated: -
•The Telecom Regulatory Authority of India (TRAI) has issued the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, dated November 02, 2026, applicable to Internet Service Providers (ISPs) having more than 10,000 subscribers as on the last day of the preceding financial year.
•The amendment enables consumers to register complaints, appeals and service requests through mobile applications, mandates 24×7 Complaint Centre support with at least 16 hours of human assistance, and introduces accessibility facilities for Persons with Disabilities (PwDs).
•The time limit for filing appeals has been reduced from 30 days to 15 days, and Appellate Authorities must comprise regular management employees with at least five years’ experience and resolve appeals within 15 days.
•It also introduces consumer feedback surveys, quarterly reporting to the CEO or Board, Consumer Grievance Redressal Oversight Committees, regulatory reviews and financial disincentives for specified non-compliances, including delayed or non-submission of Quarterly Performance Reports.
The detailed notification is given in the document below.
[Notification No.: 146/2026]
